Microsoft Office Specialist
sets a Microsoft Office Specialist apart from the others?
levels of certification are available?
benefits from the Microsoft Office Specialist program?
is the test format?
long does a typical test take?
do I assess my current level of skill?
kind of preparation is necessary for the exams?
can I take a test?
languages are available?
do I find out my test results?
I take an exam more than once?
I don't pass a test, can I get a refund?
it possible to cheat on the test?
What sets a Microsoft Office Specialist apart from the
can say they know Microsoft Office. But now there's proof!
The Microsoft Office Specialist certification validates
desktop computer skills in using Office applications.
What levels of certification are available?
Office Core Specialist
This level indicates that a user can handle a wide range
of everyday desktop computing tasks with ease. It is currently
available for Word , Excel , Access , PowerPoint
, Project and Outlook .
Office Expert Specialist
This level indicates that a user can handle more complex
assignments that require advanced formatting and functionality.
This certification is currently available for Word ,
Excel and Project .
This is the highest level available and indicates that a
user has passed five exams – Word Expert, Excel Expert,
PowerPoint Core, Access Core and Outlook Core.
Who benefits from the Microsoft Office Specialist program?
The Specialist designation distinguishes an end user as
truly knowledgeable in using Office products. Having had
their skills proven against the Microsoft Office proficiency
standard, users ultimately become more competitive in a
tight job market.
and Temporary Employers:
The Microsoft Office Specialist program demonstrates
employee competency and helps with both job placement and
advancement. Hiring people who are Microsoft Office
Specialist certified reduces
the amount of training needed to bring new employees up
to speed and contributes to the overall level of organizational
What is the test format?
are not multiple-choice tests, nor do they require that
a user rely on strict memorization. Instead, each exam is
conducted within the Office product itself. Using an actual
document, test candidates are asked to perform a series
of tasks that clearly demonstrate their skills. For example,
a Microsoft Word Specialist exam might ask a user to convert
a body of text into three columns.
How long does a typical test take?
exam takes 45 minutes.
How do I assess my current level of skill?
can start by taking a look at the test objectives that describe
skills you must demonstrate to successfully complete each
level of test. The Fourth R provides Virtual Exam Testing
environments called PinPoint.
can use this to test your skills
with one of our consultants at your local
Learning Centre to determine which training and certification
track is right for you.
What kind of preparation is necessary for the exams?
R training and certification programs guarantee your success
with hands-on training, support and test preparation.
Where can I take a test?
exams are administered by a Microsoft Authorized Testing Centre. Any questions about exam schedules, test policies
or how exams are conducted should be directed to the nearest
Fourth R Learning Centre.
Most Centres require pre-registration. Contact a
local Fourth R Authorized Education Centre directly to register.
What languages are available?
Exams are currently available in
How do I find out my test results?
results are displayed as soon as the test is completed.
A certificate will be mailed to successful candidates in
entire testing procedure is conducted within a framework
of complete confidentiality. To maintain a high level of
security, all test data is encrypted and the actual testing
process is closely monitored. Exam results are provided
only to the candidate and to Microsoft.
Can I take an exam more than once?
is no limit to the number of times a given exam can be taken.
However, the same fee applies each time an exam is taken.
If I don't pass a test, can I get a refund?
are not available for failing test scores or missed exam
Is it possible to cheat on the test?
not that kind of test – users need to know what they are
doing to pass. Test takers are not allowed to use manuals,
notes, laptops, or any other aids during the test. Test
takers can access the built-in Office Help features, but
this may cost them valuable time and result in a failing
are frequently asked questions and answers, related to the
A+, Network+ and i-Net+ programs.
do the tests cover?
can take the test?
90-day calendar rule?
I see the correct answers?
I fail, what's the fee?
A+ exams separately?
long does certification last?
do I receive my certificate?
for Network+ certification?
for i-Net+ certification?
types of questions are on exams?
What do the exams cover?
best source of information for this would be to look at
the test requirements that are posted on our web site. These
are located on the Course Objectives page under Fundamental
What qualifications are needed to take the exams?
is open to anyone who wants to take the tests.
A+ exam is targeted for entry-level computer service technicians
with on-the-job experience.
Network+ exam is geared toward networking professionals
with 18-24 months experience. A typical candidate would
have A+ certification or equivalent knowledge.
- The i-Net+ exam targets any individual interested in demonstrating
the baseline of technical knowledge that would allow them
to pursue a variety of Internet-related careers.
What is the A+ 90-calendar days rule?
90-calendar days rule states that a candidate must pass
the A+ Hardware and Software exams within 90 calendar days
of each other. Count the day you pass the first exam as
If I fail the exam, may I see the correct answers?
internationally recognized professional certification, the
exams must remain secure at all times. Thus, no test questions
or answers are ever released.
If I fail an exam, will I have to pay to retake it?
and the fee remains the same.
Can I take the A+ Hardware and Software exams at separate
it is possible, we strongly recommend that you take both
parts of the exam at the same time. Both A+ exams must be
passed within 90 calendar days.
How long is the certification good for?
you are certified, you are certified for life.
Once I have passed an exam, how long will it be before I receive
and ID card?
take approximately 3 - 4 weeks.
Does Network+ certification apply towards other certifications?
Lotus, and Microsoft recognize Network+ certification as
a foundation towards meeting "networking essentials" requirements.
Does i-Net+ certification apply towards other certifications?
certification meets the Internet Foundations requirements
towards becoming a Certified Internet Professional.
What type of questions are on the exams?
exams contain situational, traditional, and identification
types of questions. All of the questions are multiple choice.
There is one answer for each question.